Check in begins at 7:30 am on Monday thru Friday and is available until 4 pm. On Saturday, check in is between 8 am and noon, and Sunday from 4 pm to 6 pm. To expedite check-in, please enroll and request a reservation online. Please allow at least 15 minutes to check in. Check out time is from 7:30 am to 1 pm on Monday thru Friday, between 8 am and noon on Saturday and from 4 pm to 6 pm on Sunday. This allows us ample time to make everything ready for our next guests. Late check out will incur an additional fee. Exceptions are dogs who are scheduled for playcare on the day of check out. All pets will be required to have a current facility agreement form on file.
WHAT TO BRING
Leash: For the safety of everyone, all dogs are required to enter and exit the facility on a leash. Remember, your dog may be friendly, but other dogs may be shy or protective.
Current vaccine history on file: Please remember that it may take 7 days for vaccines to be effective. Therefore, we recommend having your pet vaccinated at least 7 days prior to attending Northridge Playcare & Boarding. If you are unsure if we have your current vaccine records on file, you can check your online account or give us a call.
All pets admitted to Northridge Playcare & Boarding are required to be on flea and tick prevention. If a pet is found to have fleas or ticks, we will attempt to contact the owner and discuss options. If the owner is unavailable, we will treat the parasite at the owner’s expense.
Food: We recommend that you bring your own dog’s food for boarding, but it is not required. Continuing on their own food helps avoid digestion issues. When bringing your dog’s food, we require that you ziplock package it in individual daily feedings. If you do not bring your dog’s food, we will provide high-quality, easily digestible Royal Canin gastrointestinal diet.
Bedding: We provide cots for the dogs boarding with us, so it is not necessary to bring bedding. Bedding from home is difficult to label and is sometimes misplaced or damaged when soiled and laundered.
Toys: Feel free to bring 2-3 favorite toys.
Medications: If your dog is taking any medications, please bring them in the original bottles. This ensures that we can provide accurate information to a veterinarian in the rare event of an emergency. Please provide clear written instructions for administering medications.
Health & Safety
Dogs attending playcare and boarding must be in good health and may not have any communicable diseases. If your dog has been exposed to a communicable disease, it must be cleared by a veterinarian before returning to Northridge Playcare & Boarding. If you have recently adopted or purchased a new pet, we strongly recommend they stay at home with you for 30 days before boarding or playcare. This allows them to settle in and become comfortable to their new home before introducing them to different routines.
Common Health Conditions
Canine Infectious Respiratory Disease Complex may be caused by several different viruses or bacteria. The most common being Bordetella bronchiseptica, parainfluenza virus, adenovirus, mycoplasma, canine influenza, canine respiratory coronavirus, and streptococcus zooepidemicus. Symptoms may include coughing, runny nose and sneezing. Although we require all dogs that come to Northridge Playcare & Boarding to be current on their bordetella vaccine and canine influenza vaccine, there are many upper respiratory infections that do not have a vaccine available.
Just like how elementary schools cannot prevent colds, Northridge Playcare & Boarding cannot prevent every strain of canine cough. If your dog is showing any symptoms of cough or runny nose, please do not bring them to Northridge Playcare & Boarding until they are well again.
Puppy warts are small, wart-like bumps around a dog’s lips and gums and are usually found in dogs under 2 years of age. They look like pale pink raspberries. Puppy warts are caused by the Canine Papilloma Virus and are typically benign. Once a dog is exposed to the virus and warts develop, they will not get them again. Puppy warts usually go away in about 6 weeks.
It is common for many dogs to develop mild to severe diarrhea either during boarding or when they get home. Similar to humans on vacation, it is common for bowel movements to change with the change in routine. There are a few reasons for this. While boarding, a dog’s sleep, elimination, drinking and eating patterns are different than when they are at home. This change in routine may cause a little bit of stress and result in a stress diarrhea or bacterial dysbiosis (change in the normal bacterial colonies of the colon). Most of the time, the dogs feel just fine but have an urgency to defecate. Bringing your dog’s own food from home may help reduce the chance of developing diarrhea. If you choose not to bring your dog’s food, Northridge Playcare & Boarding regularly feeds a diet specific for gastrointestinal upset.
Playcare is a great way for dogs to socialize and have fun. All dogs in playcare must have a completed facility agreement and application, be at least 12 weeks of age, and be current on our vaccine protocols. All dogs must be spayed or neutered (exception of puppies under 6 months of age). Playcare is open from 7:30 am to 6 pm on Monday through Friday.
We strive to achieve a safe environment for all dogs at Northridge Playcare & Boarding. We cannot prevent all accidents, injuries, illnesses, or behavior changes. Our group play is well-staffed, but working with dogs can sometimes be unpredictable. Just like playground children, dogs may sometimes receive puncture wounds, cuts, scratches, broken nails, sprains, or other injuries. By bringing your dog to Northridge Playcare & Boarding, you accept these risks and release Northridge Playcare & Boarding and staff from liability arising from events.
Right to Refusal
Not all dogs are comfortable with new people or places. Northridge Playcare & Boarding reserves the right to refuse admittance to any pet that demonstrates aggressive behavior and potential danger to staff members. Northridge Playcare & Boarding reserves the right to refuse admittance to any pet who has not met vaccine or health requirements.
Birthday Party Reservations/Packages
Reach out to us for more information about birthday parties. Contact us today.